This plugin integrates ServiceNow with Mattermost by allowing users to subscribe to record changes in ServiceNow and manage them through Mattermost.
ServiceNow is a platform commonly used for IT ticketing and customer or employee experience tracking. It is a powerful platform that is used across an entire organization to allow employees to approve workflows, file requests for customer support, and replace their keyboards via your IT team. ServiceNow is also commonly used to manage incident response for teams.
The ServiceNow Mattermost plugin connects your existing ServiceNow account with your Mattermost server, adding a layer of collaboration and communication as well as expanding ease of access to essential functionality from right within Mattermost.
Once connected, users have access to the following features:
- Send notifications to channels when changes occur in ServiceNow
- Comment and update a ServiceNow record from within Mattermost
- Search and share records from a Mattermost channel
Video: https://mattermost.com/servicenow-and-mattermost-playbooks-demo/